This is a refresh of the article Giving Feedback that I blogged back in 2007. Giving feedback is a lot more challenging in practice than it seems. It requires attitude, timing and technique. Let’s look at attitude first: What’s the purpose in giving someone feedback? To let off steam? Then, I button my lips. To…
Tag Archive: communication
Returning to The Corner Office
The New York Times, Sunday Edition, has been running a series The Corner Office over the past several weeks. In each, a senior manager is interviewed abou their take on leadership. Today’s interview, with Eduardo Castro-Wright, In a Word, He wants Simplicity points to the known short-comings in many MBA trainings: people skills. He makes…
He wants Subjects, Verbs and Objects
Nice interview with Richard Andersen, CEO of Delta Airlines, in today’s NY Times, “He wants Subjects, Verbs and Objects” . He talks about the importance of communication skills and the dangers of Powerpoint –people get used to talking in bullets and begin to lose the ability to formulate complete sentences. Another interesting snippet is about…
No Agenda = No Meeting
Seth Godin recently distilled a great list about getting serious about your meeting problem. It highlights the problem that many people in companies face: being in meetings all day. If you’ve wondered when the work gets done, for some people the answer is that they have forgotten what work involves. The day is taken up…
Shoulda, coulda, woulda …
Michael Bungay Stanier has just posed the question Should you be working on vacation? on his Great Work blog, as part of a follow-up to an entry on the Brazen Careerist blog: I’ll Be Working On Vacation: What’s Your Idea Of Work/Life Balance? “Should you …”: My life used to be full of shoulds, each…
How Well Does Your Communications Center Work?
On my way home from a leadership seminar yesterday, I was faced with train chaos. The train staff just announced it was country-wide. Once in a train that was actually able to travel, I asked the ticket collector what was going on. After a bit of squirming, he explained that the central computer in Berlin…
Validation – the movie
A while ago I wrote an entry about Positive Feedback Loops. This video tells a story of the power of giving people positive feedback. And, if you watch carefully, you might even notice Angelina Jolie’s brother in a supporting role. So, take 16 minutes out of the pre-Christmas rush and enjoy! Bookmark on Delicious Digg…
Give the other person a chance to do some of the work
In a recent leadership team-building workshop, we practiced giving clean feedback. Later, Jane asked me during a break for a chat about how to deal with another participant who had blocked her attempt at giving feedback on a behaviour causing a lot of friction between them – during shift handover, Mary reacted to improvement suggestions…
Why You Need The No Asshole Rule
McKinsey offers an excerpt entitled Building The Civilized Workplace (you need to register in order to read this) from Robert Sutton’s new book, The No Asshole Rule: Building a Civilized Workplace And Surviving One That Isn’t. The article includes a checklist for the most common behaviours as well as what jerks can cost your business,…
Positive Feedback Loops
Too often, feedback is a codeword for criticism. Many managers want to know how to criticise their staff. Many years ago, one of my manager’s, let’s call him Gernot, noticed my tendency for self-critical reflection. He deliberately focused on giving me positive feedback so that I would not lose sight of my strengths. He knew…
